Join a dynamic team dedicated to Making Today Great!

Lead and inspire others to deliver exceptional performance and customer service

Contribute to the financial stability and compliance of the community

Directly manage concierge, housekeeping/laundry, and administrative needs of the Community

You.

You have a passion to raise the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of facilities management, maintenance, housekeeping and health and safety management for seniors, managing Team Members, and contributing to the overall success of the Management Team and the Community. You are committed to nurturing careers, fostering learning and having fun. If creativity, innovation, service and a chance to make a difference in people’s lives are important to you, then we are eager to hear from you.

Us.
What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA we put people first. We are looking for just the right person who shares V!VA’s mission – Making Today Great!

The Career.

Reporting to the Community Director, the Assistant Community Director will join a dynamic team that is dedicated to V!VA’s Team Members, Community Members, and Community’s Purpose of Making Today Great!  while fulfilling on our Vision to create places where people live, love and laugh.

An energetic, motivated leader who will inspire others to uphold the highest standards of performance and customer service. 

The incumbent will be responsible for contributing to the Community’s overall financial stability, industry and company policy compliance, and Community Member and Team Member satisfaction.

While the Assistant Community Director's leadership responsibilities extend to all Team Members, they will directly manage the Concierge and Housekeeping/Laundry Teams, the Move-in Coordinator and Concierge Lead.  They will also oversee the administrative and accounting functions for the Community and, in the absence of the Community Director, serve as represents the Community Director in their absence.

Key responsibilities include:

• Managing day-to-day operations of the concierge and housekeeping/laundry teams, move-in coordinator, and concierge lead
• Maintaining high standards for cleanliness and implementing operating policies and procedures
• Coordinating services between teams and other community departments
• Responding to community member and family inquiries, concerns, and issues
• Administering payroll and managing community administration including accounts receivable and payable
• Establishing and maintaining systems and protocols for team member and community member documents and records
• Overseeing community software systems and participating in the implementation of new software programs
• Recruiting and onboarding new team members
• Providing training and development opportunities for team members
• Maintaining high service standards and fostering positive team member relations
• Leading health and safety programs and audits
• Collaborating with other departments to establish exceptional communication and service excellence
• Participating in business planning and monitoring, including budgeting and goal setting

Candidate Profile

The ideal candidate for this position is a motivated and energetic leader with excellent communication and problem-solving skills. They have a customer-focused mindset and thrive in a fast-paced and dynamic environment. Key qualifications and skills include:

• Minimum of 8-10 years of progressive management experience in hospitality or seniors’ living sector.
• Relevant training and/or Degree or diploma in Business, Administration, Hospitality, etc.
• Preferred experience in the Health Field or Retirement Home Industry.
• Knowledge of RHRA, Public Health, Ministry of Labour and other governing agencies.
• Demonstrated experience in driving quality, efficiency, and process improvements.
• An accomplished people leader, excellent communicator, and results driven multi-tasker.
• Strong written and verbal communication skills; comfortable interacting in a leadership role with Community Members, their families, and external services and resources.
• Excellent time management skills and organizational skills with attention to detail.
• A strategic thinker with strong research, problem-solving, and analytical abilities.
• Performs well under pressure and adept at managing competing priorities.
• A team player who is also capable of working independently.
• Proficient user of Microsoft products including Microsoft Office suite (Word, Excel, Outlook, PowerPoint), MS Teams, and various job-related software programs.
• Experience with Dayforce and/or other payroll software platforms is an asset
• Ability to work flexible hours, including weekends, and be available after hours for emergencies.
• Capable of bending, stretching, sitting, and standing for extended periods. Able to lift a minimum of 50 lbs.
• Must have a valid driver's license.
• Smart Serve certification.

If you are passionate about making a difference in the lives of others and want to join a team that is dedicated to excellence, apply now to become our Assistant Community Director at V!VA Retirement Communities and experience why we are Happier Here™!